The pay and benefits asked are within "the zone of reasonableness".
I find both arguments below having validity:
Asking for more to meet in the middle, or asking for the actual industry standard.
Our ask is a ceiling, will we accept lower?

What are industry standard work rules?
That will be an interesting discussion.

Surprised that Long call reserve and Limits on relief lines, were omitted.
While at first glance I would not say no to 150% for OT,
it is totaly company controlled and would not consider it a priority, nor spend any negotiating capital on it.
We used to have that 150%.

Scope and Retro !!!