Saw ABC news interview with Oscar Munoz this morning. I've been critical of Munoz since he took over as CEO of United and as an employee I'll say he said the right things. Admited fault, outraged at the treatment of the passenger and admited the passenger did nothing wrong. Promised he would fix the culture that caused this event to happen.

Good job Oscar - let's get back to the 'The Friendly Skies' culture that caused people to want to fly United and an airline were employees are proud to work. You promised those things the first day you took over the reins but somehow got side-tracked.(repeat from another post)