Originally Posted by
Chuck D
Uh, are you paying attention to the press. Likely nothing was illegal about pulling him off. You don't even have to feel sorry for the guy if you don't want to. But a few hundred million people watching the 24hr news cycle may have that image in their mind when clicking on their next low fare to somewhere. I guarantee something north of $1000 incentive would have found willing takers.
You can't realistically run a business based on fear of "twitter justice," which in most cases is comprised of incomplete or completely incorrect facts.
And you are absolutely right, price aversion (combined to a lesser extent with convenience of schedule and network) is the primary factor in the decision-making process.
Hindsight is 20/20 and personally I would have sent the crew late and taken the delay for whatever their assignment was supposed to be. It was a unique situation because the person was onboard already, but the bottom line is he failed to comply