Originally Posted by
mrmak2
So if a passenger decides not to get off the plane are we going to just cancel the flight next time?
Yes, maybe our procedures need to be improved but what I see in the video is a person refusing to comply with police and getting a boo boo. Sorry but I am not "outraged"
Unfortunately, because of the success of the digital lynching and social media shaming, a LOT more passengers are going to be openly hostile now against United employees since the press and social media has created an openly hostile and distorted truth to anything that happens here.
I for one have zero tolerance against disruptive passengers and will do whatever it takes to ensure the safety of the other people we are flying, which somehow mainstream and social media didn't care one bit about.