Originally Posted by
mrmak2
You can't realistically run a business based on fear of "twitter justice," which in most cases is comprised of incomplete or completely incorrect facts.
And you are absolutely right, price aversion (combined to a lesser extent with convenience of schedule and network) is the primary factor in the decision-making process.
Hindsight is 20/20 and personally I would have sent the crew late and taken the delay for whatever their assignment was supposed to be. It was a unique situation because the person was onboard already, but the bottom line is he failed to comply
That is far from a unique situation and I've seen it maybe a dozen times... i.e. needing bumps after boarding. This is a customer-centric business and we simply have to have more clear policies and more firepower (in the form of positive incentive) for gate and customer service agents. I know people of modest means who view getting bumped as a windfall and look forward to it as a way to boost travel opportunities. Time to adjust our incentives to keep our customers happy, and more importantly, keep our customers, full stop.