Originally Posted by
Onfinal
Since this occurred in ORD, customer service agents are UAL, Supervisors are UAL, boarding policies are UAL, Operations are UAL. Everyone along the decision making chain is UAL.
Who UAL chose to fly the tin can has nothing to do with this.
Not so fast... riddle me this
Which scheduling tried to PS a crew at the last minute and displace pax after the boarding? Who did the crew work for and which major was the trip they were trying to make supporting? This got the ball rolling did it not?
Originally Posted by
APC225
Interesting point. The ticket says "United" but ...if the legacy is legally responsible for the contracted carrier then it makes less sense to even have a contracted carrier since you have to control the quality of product yourself ... it would make more sense to just own the contracted carrier to control the product.
+1
Stop the outsourcing. Control the name and product.