Our current goal for CCF for april is 99.99%.. we are actually at 99.99% but the rating shows in red... we have 1 controllable cancel for the month so far... as of yesterday.. 1 controllable cancel out of 11372 flts mtd equals 0.0001% but yet the bonus for CCF is red.. ***. the only hats you should be talking about are jimmy hats for upper management