Originally Posted by Hank Kingsley

Bill,
I don't doubt your post. And I understand your feeling. But if I may rebute. I've never seen anyone in a Delta uniform, from below the wing to Captain, act in a manner that I would feel like I had to correct at that immediate moment.
Those Jerry Springer incidents do happen. But it's rare. I've never seen one. This company does a couple things well, and we all know the image that Delta wants to project and back up. Most Captains at Delta know when to counsel, at the gate may not result in the desired outcome.

Hank