And you really can't apply common sense to this (including the contractual "big excuses" list) and are stuck on the answered/didn't answer the phone part of it.

I agreed that if you answer you're on the hook for it, if its something you can do. If not then you're not going to get a missed trip and if you did, the GS process would be significantly reduced (and same day OOB would be almost gone) and no one wants that. I don't know why you're lobbying so hard for that interpretation of it.