I'll keep going. Once onboard, it's the FAs whom deal directly with them, right? Duhhh. Ok. Pay them more so they are motivated to be kind and contribute to the customer experience. That's how you improve "customer service." And by the way, our FAs are told to read their announcements out of a book. That's real customer servicy. Perhaps they should give us a script to stand there and read as well. Like mad libs or something.