Originally Posted by
TalkTurkey
I'll keep going. Once onboard, it's the FAs whom deal directly with them, right? Duhhh. Ok. Pay them more so they are motivated to be kind and contribute to the customer experience. That's how you improve "customer service." And by the way, our FAs are told to read their announcements out of a book. That's real customer servicy. Perhaps they should give us a script to stand there and read as well. Like mad libs or something.
It's like arguing with children. I'm only advocating for better customer service verses our competitors. What bothers me arsvthe ones who don't think that applies to them. I'll ask again, what would you want if this was your airline. And how would you deal with some of the attitudes against trying to make your airline better?