I can't tell you how many times I've called them back after a missed call for JRM to find out I'm #6 in line so I hang up.

After the summer meltdown of 2015, their big fix was to get the new phone menu that allows you to select current day vs next day, hotel issues vs other issues etc. Hey management: I hope you know that nobody selects the "next day" option because all the current day callers just hop in front of you. You could literally be on hold indefinitely. Once again our management has spent money on a stupid idea that doesn't work. I am so sick of hearing "please listen closely as the menu has recently changed", when it hasn't changed in over 2 years.

I've said it before and I'll say it again: The lack of staffing and experience (mostly because of turnover) in crew scheduling is the reason for every meltdown this company has experienced. It is so obvious yet it hasn't been fixed. Things like this scare me the most about this company.