Originally Posted by
Planepirate
After the summer meltdown of 2015, their big fix was to get the new phone menu that allows you to select current day vs next day, hotel issues vs other issues etc. Hey management: I hope you know that nobody selects the "next day" option because all the current day callers just hop in front of you. You could literally be on hold indefinitely. Once again our management has spent money on a stupid idea that doesn't work. I am so sick of hearing "please listen closely as the menu has recently changed", when it hasn't changed in over 2 years.
I chose the "current day" option last night and still went backwards in the queue while i was on hold.
Originally Posted by
putzin
Closer to "60" I've heard, but regardless they still suck.
In their defense I'm pretty sure that even with that many schedulers they still only have 2 on duty at a time, they rotate every 30 minutes, and each shift change takes 15 minutes to complete.