Absolutely. Always pleasant and I am the same to them. If you think something is incorrect just politely ask for a supervisor. If they still don't see it your way contact the ALPA scheduling committee to verify you are correct and then follow up with the chief pilot. If he doesn't solve it file your NCC. I have no problems with the schedulers here. They don't talk to you like they are your boss like at regional airlines. They speak like they would if you called the United or delta crew scheduling. As far as hotels and transportation not being booked it's mostly a problem for reserves and unfortunately has been outsourced to hotel connections which has proven incompetent on the reg. If you wait on the curb on hold forever for it all to get sorted out with hotel connections that's your own fault.