Originally Posted by
Mr Rumbold
I'm sure on-time performance is important.. but with the clients being able to dictate to a degree when they leave… I'm assuming there's much less stress as far as that's concerned. If an airline departure is 10am, w/ door closure at 9:50am.. you better be out on time or have to answer to whether it was gate agent, mechanical, ramp crew, etc.. as to the reason for delay.
I'm assuming that if client A wants the plane at 10am, but they don't who until 10:30 and take their merry time getting on board.. unless the plane is supposed to do a "quick turn" at the destination, there's no real pressure to get them going (?)
Also.. I'm assuming that the clients' comfort is paramount.. meaning, if it's 110 in Phoenix, you run the APU and get that airplane cooled down.. not like airliners that even in extreme conditions, only fire the APU up at the last possible moment, and shut it down as soon as possible.. and single engine taxi, etc… fuel savings is important but so is comfort - does a place like XO get on you about that or do they encourage you to do whatever it takes to assure comfort? I mean, these clients are paying thousands of dollars for their transportation…….
Client comfort is paramount. With out providing the best service possible we would be out of business. Most of us here are great about client comfort and making sure needs are met. If you don’t like briefing passengers, offering a water (with a cup or glass of ice and a beverage napkin), arranging catering and making sure it is correct, schedule changes, calling in range for transportation as well as loading and unloading lots of heavy bags then don’t come here. Please.