Originally Posted by preflight

There are so many call centers that after informing you the number of callers ahead and estimated wait time, offer you an opportunity to be called back based on your queue position. It does not seem like a stretch to have them turn on such a feature for more than 5 in queue or wait time > 30 min...

You get a call back instead of walking around with speaker on or phone glued to your ear and the call-taker does not see any difference since the software handles the callback when you are the next in line for service!

Just say'in!