Originally Posted by HarlsBarkley

Nobody is getting fired or a talking to for not doing what most people here define as “customer service,” which is likely limited to doing gate announcements and standing in the galley during the welcome PA.

When merited, gate announcements are probably helpful and take about 5 seconds of our time. Who cares. People on this forum seem to think that we are riddled with extraneous customer service responsibilities. I disagree.