I haven’t used it directly, but something went through it automatically while working an FMLA issue.

A company email said there was a problem to resolve. Help Hub generated an email with the same time-stamp, saying the same. Help Hub then generated a second email (same time) saying it was resolved. It had a link that showed some sort of case about me...and no useful information. “Click here to accept.” Accept what?

I called the FMLA peeps and asked if it was resolved.

“Uh, no, that’s a bug in the Help Hub...”

Other “improvements.” Concur is harder to use than usource. Just saw something that the Company wants multiple receipts on each submission, as it costs the $1.50 per report. When I called for Concur help, pretty sure it was “offshore.” WAY offshore.

Help Hub? No Help, bub. (I concur).

What did Shakespeare say? “A (pig with lipstick) by any other name...”