This new Help Hub appears to be even more fouled up than what it replaced. Besides the fact that it is not easy to just "ask a question", the answers you get may be incomprehensible.

Anybody figured this thing out and where the answers actually come from?

I had a problem with TOL module credit and submitted a case. The answer would be hilarious if it weren't important to get a good answer.

This thing looks like a poorly hacked version of "ASk JEEVES" from a decade ago.

 

I haven’t used it directly, but something went through it automatically while working an FMLA issue.

A company email said there was a problem to resolve. Help Hub generated an email with the same time-stamp, saying the same. Help Hub then generated a second email (same time) saying it was resolved. It had a link that showed some sort of case about me...and no useful information. “Click here to accept.” Accept what?

I called the FMLA peeps and asked if it was resolved.

“Uh, no, that’s a bug in the Help Hub...”

Other “improvements.” Concur is harder to use than usource. Just saw something that the Company wants multiple receipts on each submission, as it costs the $1.50 per report. When I called for Concur help, pretty sure it was “offshore.” WAY offshore.

Help Hub? No Help, bub. (I concur).

What did Shakespeare say? “A (pig with lipstick) by any other name...”

 

I just used it for a pay question on a dropped trip due to conflict and had a clear, succinct answer in eight hours. So far, so good.

 

The fact that we don’t get automatic reimbursement for dry clean parking etc makes me file separate claims for each receipt. I hope they do get charged for each one.

 

It takes at least a $1.50 of my time to submit an expense. Whatever Concur charges, I'm sure it's fair, it's just not being payed to the correct party.