Talked with person in charge of resting the surface. He said that most do have admin rights even though it does not show it. He also said that the server is not equipped to receive 1000 sync queries at once, which is what happened. If you continue to have problems, email the person that sent out the emails, they may set up a conference call to walk people through the process. But wait until the rest of the instructions are emailed on the 13th.