Consider yourself lucky! LOL I used to build PC's and had my own business building them and my son is a software/coding genius. I followed their instructions to the letter and as others also experienced, it didn't show ADMIN Privileges. Even though they assured we had admin privileges, I knew I did not as it's very easy to determine if you do. I followed the instructions to the letter today again and it did not work. I can reset it in a heartbeat if they can give me the BitLocker Recovery Key but alas, they don't have a clue what I'm asking for. They gave me a UUID format code which in no way is a recovery key. LOL They directed me to the CPO for further help. Oh well.