Originally Posted by
Rama
The captain was wrong for not letting/making the ground staff handle this.
The clock doesn't start until the plane moves or door is closed, so he was working for free.
The Captain is the final authority on if a passengers rides. He is required at Delta to be involved. That is why they are paid 9 or 10 times what a gate agent gets paid. If your flight attendants tell you they have a disruptive passenger who is not following instructions and your answer is I will not get involved your working relationship with the crew is non existent. The gate agent is however going to show up at the cockpit where you are hiding and ask if you want the passenger to remain on board or be removed. What are you going to base your answer on after hiding?