Originally Posted by
sailingfun
The Captain is the final authority on if a passengers rides. He is required at Delta to be involved. That is why they are paid 9 or 10 times what a gate agent gets paid. If your flight attendants tell you they have a disruptive passenger who is not following instructions and your answer is I will not get involved your working relationship with the crew is non existent. The gate agent is however going to show up at the cockpit where you are hiding and ask if you want the passenger to remain on board or be removed. What are you going to base your answer on after hiding?
True to some extent.
1. Get story from flight attendant
2. Assuming the flight attendant isn’t on a power trip and inflaming an otherwise benign situation, call ops for a supervisor to remove a pax on behalf of the pic.
3. Ops confirms seat number or supervisor pokes head in Flight deck to confirm when they arrive.
4. Supervisor removes pax while you continue your preflight duties
5. If pax refuses to leave then supervisor calls LE or pokes in again and asks if you’ll call for them.
At no point do you need to engage the pax.
If during step one if you are 99% sure from hearing the FAs story that it’s probably the FA that is the problem you can try to diffuse them in the Flight deck. If they don’t yield speak to another FA and get a second account. If it corroborates the story from the fist FA then proceed with step 2. If the story from the second FA does not match the first then try to diffuse the first one again. If they do not then offer for them to be replaced. Only go down that road if you are absolutely sure the FA is probably the problem. Otherwise take their word for it and have the pax removed. There is no point where this requires engaging the pax