Originally Posted by
Floobs
And then you'll end up on YouTube.
It's 2018, in this climate there is no reason for any pilot ever to leave his seat to deal with a passenger on the ground. It's not our job, it's not our responsibility and we certainly aren't trained to. There are however people whom are and they should be the ones that deal with these things.
Each airline may have different procedures. At Delta it is the Captains job and he is required to make the final decision on the carriage of any passenger.