Originally Posted by
sailingfun
Each airline may have different procedures. At Delta it is the Captains job and he is required to make the final decision on the carriage of any passenger.
So when there's an issue with a passenger at the gate. It's the Captain's job to go deal with the passenger directly? I don't know about you, but I can still have the rest of my crew involved, along with having a passenger removed, without leaving my seat. This is why there are GSC (at the gate) and supervisors to deal with passengers at the gate. You can still be a Captain and having the final say if a passenger stays on or get off, but confronting the passengers directly is something I wouldn't do.