Originally Posted by
sailingfun
Each airline may have different procedures. At Delta it is the Captains job and he is required to make the final decision on the carriage of any passenger.
The captain has the final authority at every airline. I can make that call without engaging the pax. I make the decision. GSC enforces that decision.
Btw I have zero issue with this captain’s words and I have no idea why it became a race issue. I can tell you he wouldn’t be on the Internet if he hadn’t gone back there.