Originally Posted by
Silver02ex
So when there's an issue with a passenger at the gate. It's the Captain's job to go deal with the passenger directly? I don't know about you, but I can still have the rest of my crew involved, along with having a passenger removed, without leaving my seat. This is why there are GSC (at the gate) and supervisors to deal with passengers at the gate. You can still be a Captain and having the final say if a passenger stays on or get off, but confronting the passengers directly is something I wouldn't do.
Having been involved in several of these incidents in the last 3 years the first question you will be asked once everyone is conferenced in is what was the demeanor of the passenger when you spoke to them Captain?