Originally Posted by
sailingfun
Having been involved in several of these incidents in the last 3 years the first question you will be asked once everyone is conferenced in is what was the demeanor of the passenger when you spoke to them Captain?
A late flight on Friday to Vegas from the east coast is always a guarantee to have issues with passengers, so i've seen many. Our job (where I work) is to call the CRO and have them deal with the passengers. If they need my final judgement then i'll give it, after talking to the flight attendants and CRO. There's nothing that states I have to deal with the passengers directly. Why would anyone ask me about the demeanor of the passengers when I wasn't the one that was involved with the passenger directly?
