While we don't know what the pax did there is zero reason in a customer service business to humiliate a customer in front of all those other passengers. Total bad call going back there. If that truly is Delta procedure I would expect it to change sooner or later.

And yes of course this is race baiting, that will never go away unless the NAACP is against it. It just delegitimizes their agenda, IMO. I think it's no joke that racial bias exists (mostly for blacks) but making everything about race when many times it's not is the same as crying wolf. Eventually people roll their eyes and dismiss legitimate concerns.