Originally Posted by
Elevation
Alright, you’re clearly upset with your experience with the union. You wouldnt be this upset if things worked to your satisfaction. Also, since we are talking about emergency response, some pretty important union functions haven’t lived up to your expectations.
So let’s establish facts (within the limits of what we can do here). Do you have records of calling and NOT being assisted? Call logs from your phone, emails asking “how do I reach you guys?” All work. Since this is a public forum, don’t include identifying details about yourself or your call. What would be worth knowing is the time from when you made your first call to the union the time you got a response. Did you call once or make multiple attempts?
What, in your opinion is a worthwhile response time?
Elevation,
You have been one of the more sincere, level headed, and less tribal of all the factions under Atlas 1224. I appreciate your reply.
I've had two events within 6 months of each. Hopefully trouble doesn't happen in three's here. All phone audio recorded and on my call log. One call with the older call forwarding/hunt feature of the emergency line and one with the human manned answering service one that gets your details then they call around for those on the contact list and patches onto the line with them. One event over FAR interpretation and Atlas willy-nilly deciding to make an FO unqualified on the -8 as a "cruise FO" on a heavy crew the other was the lack of the ground crew not removing equipment out of the way (also out of view by crew in cockpit) when being marshaled out.
First case, the call went immediately to an answering machine which later turned out to be a Stewards cell phone that was left off and his voicemail answered. Left a couple of messages on that. Later got an email about four hours into the flight looking at the email header.
So the forward/hunt feature at that time works, just the end user not doing their job of turning the phone on per the email I later got. I did get an ExCo to answer after about eight tries by direct calls due to me having just about everyone's info in union office in my cell due to my past union work. Don't think average joe pilot has that. End result after the mutual outrage, my earlier requesting letters/acars from the CP and calling out the company ended with the trip going and the ExCo member saying he will stand with me if the FAA comes after the crew. Filed the standard reports.
This case was mostly poor manning and protocol on our part.
Second case,
Was an incident that the emergency line went to the human answering service that gets your details and contact info then they seek someone to answer the phone in what ever hierarchy they are using now. They answered promptly, got my carrier, name, cell, and a short brief and a read back of the info I gave them. Spent about 12 minutes on hold while they called around to "connect me" with someone on the call list. At the end of the 12 or so minutes they said they could not get anyone answer and that they would try take forward the message and have someone eventually contact me. No one called back.
This event was after the infamous P2P call in which the Atlas ExCo chair defamed those that supported the FPL amendment vote and encouraged the P2P committee to go forth to the membership and do the same.
I later found out while talking to the the 1224 Pres about this problem that the person that was supposed to be answering at that time had called him and told him what happened. As told by our Pres, our ExCo chair got the call and said for the operator to call him back when he "safely pulls over his car" in which he did for a while and he states no one called him back. So, while not bothering to attempt to close the loop on a emergency line call he drove off to home not even calling the answering service back on why the patch to the caller (me) didn't happen. He never--never bothered contacting me about it but was willing to tell the 1224 pres his story instead. I confronted him on a later membership crew call, but no "this won't happen again this way or apology." Just excuses and a restatement of what he did mirroring the above, nor any explanation why he never closed the loop on the issue to include on that call.
Also have to take into account that his story didn't match what I had recorded with the emergency line answering service.
My crew and I were on our own and to tell the truth, after the infamous P2P call with his defamation's and orders to that committee to do the same on the named FPL amendment supporters, I wasn't expecting any after that the way we are now at Atlas 1224.
Pure malice which is against the local bylaws and IBT constitution, let alone the duty of fair representation issues.
I took this up the food chain since the Pres. didn't provide any resolution or interest in my recordings/evidence. Up the chain, we have come to an agreement and I'm waiting to see what stupidity transpires next before pulling the trigger. If anyone is experiencing the same, feel free to PM me with details and we can include you in the action taken.