Captain has angry white man syndrome written all over his face, which lacks any understanding expression and tone completely missing the slightest hint of customer service courtesy.

He is speaking to her as if she is a child, a prisoner in a jail, or a troop under his command.

I think there is an intersectionality of racism, sexism and patriarchy here he wouldn't talk to a grown man that way of any race. And yes the passengers are getting more entitled these days with smartphones and ******* fake service animals. I have a good dozen years Captain time (Commuter and Majors)I wouldn't engage with them anymore unless they are already beating somebody up in the cabin.