Wait a minute, here. By the tone of many of the posts in this thread, I assumed that what the captain did was over the line and obnoxious. It wasn't. I viewed the video after reading the comments, as my computer wasn't working quite right.

I don't think he was self righteous at all. This is an incomplete video. You have no idea of what the passenger was doing beforehand to even get this started. It looked like the captain came out and quickly did his best to deal with the situation and get out of there. Mistake, probably, in this day and age of taping only the things that are favorable to oneself, but if you can't see what he was responding to, you don't know the context.

If necessary, I can see myself talking to anyone like that....man, woman, child, any race. But it would have to be pretty extreme. Glad I fly freight and nobody tapes anything, because if they do, they're off the jumpseat!