Klew20 hours ago
I'm a manager in a large corporation. Although I'm really not involved in customer relations occasionally I get called to intervene in customer complaints. I have to say I would be absolutely furious if one of my employees refused to call me when a customer asked. These people need to know the only reason they have a job is because they have customers. I'm not saying the customer is always right, but an attempt must be made to investigate and resolve their issues when they arise. I personally would suspend everyone involved .