Baggage Claim While Black...
09-19-2018 | 10:26 PM
#1
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From: Capt
Baggage Claim While Black...
https://www.yahoo.com/lifestyle/bagg...214734984.html
Customer Service rep called the State Police on customer trying to report a damaged bag, and improper treatment by CS reps.
Hopefully, these Customer Service reps can get retrained and improve things for their airline in the future.
Customer Service rep called the State Police on customer trying to report a damaged bag, and improper treatment by CS reps.
Hopefully, these Customer Service reps can get retrained and improve things for their airline in the future.
09-20-2018 | 10:59 AM
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From: 767A (Ret)
09-21-2018 | 12:06 AM
#6
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From: Capt
I just read the first six or so comments by the public on this story...they ALL went something like this one:
Klew20 hours ago
I'm a manager in a large corporation. Although I'm really not involved in customer relations occasionally I get called to intervene in customer complaints. I have to say I would be absolutely furious if one of my employees refused to call me when a customer asked. These people need to know the only reason they have a job is because they have customers. I'm not saying the customer is always right, but an attempt must be made to investigate and resolve their issues when they arise. I personally would suspend everyone involved .
I'm a manager in a large corporation. Although I'm really not involved in customer relations occasionally I get called to intervene in customer complaints. I have to say I would be absolutely furious if one of my employees refused to call me when a customer asked. These people need to know the only reason they have a job is because they have customers. I'm not saying the customer is always right, but an attempt must be made to investigate and resolve their issues when they arise. I personally would suspend everyone involved .
09-21-2018 | 12:53 AM
#7
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I don’t hate people but I did read the comments section of the article and watched the video. I have noticed a growing trend to people taking video of everything and customer service agents or flight attendants being on the defensive. It’s just sad. The woman should have her bag fixed and the customer service agent should have been courteous.
I dislike people wanting to take video of everything which makes people especially in the airline industry take a defensive stance because their face and name is out there when they had no choice. I don’t agree how the CSA treated the customer nor do I agree with everything being on video these days.
I rather like the story of the Capt buying pizzas in witicha falls, tx. That is definitely a story that truly shows how we act as people.
I dislike people wanting to take video of everything which makes people especially in the airline industry take a defensive stance because their face and name is out there when they had no choice. I don’t agree how the CSA treated the customer nor do I agree with everything being on video these days.
I rather like the story of the Capt buying pizzas in witicha falls, tx. That is definitely a story that truly shows how we act as people.
09-21-2018 | 08:10 AM
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I don’t hate people but I did read the comments section of the article and watched the video. I have noticed a growing trend to people taking video of everything and customer service agents or flight attendants being on the defensive. It’s just sad. The woman should have her bag fixed and the customer service agent should have been courteous.
.......in this day and age of EVERYONE filming something, we ONLY see what they taped. Not unlike when the DAL CA went back to talk to the girl that was "flying while black", or Dr. (dinky) Dao.
We simply don't know EVERYTHING that transpired. She could have been completely rude and aggressive to the agents from the get go, when that didn't work she got out her phone and started taping while taking on a calmer demeanor, etc.
Last edited by John Carr; 09-21-2018 at 08:34 AM.
09-21-2018 | 08:29 AM
#9
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I agree, customer service is paramount. But............
.......in this day and age of EVERYONE filming something, we ONLY see what they taped. Not unlike when the DAL CA wet back to talk to the girl that was "flying while black", or Dr. (dinky) Dao.
We simply don't know EVERYTHING that transpired. She could have been completely rude and aggressive to the agents from the get go, when that didn't work she got out her phone and started taping while taking on a calmer demeanor, etc.
.......in this day and age of EVERYONE filming something, we ONLY see what they taped. Not unlike when the DAL CA wet back to talk to the girl that was "flying while black", or Dr. (dinky) Dao.
We simply don't know EVERYTHING that transpired. She could have been completely rude and aggressive to the agents from the get go, when that didn't work she got out her phone and started taping while taking on a calmer demeanor, etc.
09-21-2018 | 08:34 AM
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