I don’t hate people but I did read the comments section of the article and watched the video. I have noticed a growing trend to people taking video of everything and customer service agents or flight attendants being on the defensive. It’s just sad. The woman should have her bag fixed and the customer service agent should have been courteous.
I dislike people wanting to take video of everything which makes people especially in the airline industry take a defensive stance because their face and name is out there when they had no choice. I don’t agree how the CSA treated the customer nor do I agree with everything being on video these days.
I rather like the story of the Capt buying pizzas in witicha falls, tx. That is definitely a story that truly shows how we act as people.