Originally Posted by
Black Sambo
I don’t hate people but I did read the comments section of the article and watched the video. I have noticed a growing trend to people taking video of everything and customer service agents or flight attendants being on the defensive. It’s just sad. The woman should have her bag fixed and the customer service agent should have been courteous.
I agree, customer service is paramount. But............
.......in this day and age of EVERYONE filming something, we ONLY see what they taped. Not unlike when the DAL CA went back to talk to the girl that was "flying while black", or Dr. (dinky) Dao.
We simply don't know EVERYTHING that transpired. She could have been completely rude and aggressive to the agents from the get go, when that didn't work she got out her phone and started taping while taking on a calmer demeanor, etc.