Originally Posted by
LNL76
How long was she going to stand there demanding a name and phone number? I really hate people!
Without knowing a lot more about what went on, I'm not taking sides with the customer on the overall issue, necessarily. But if things have reached an impasse with the person you're dealing with, taking your issue to the next level up is pretty standard, and reasonable. I'm kind of scratching my head over how you arrive at the position that asking to speak with a manager is unreasonable, and attempting to prevent the customer from doing so is reasonable.