Thread: Surface 3

  #16  
Ramprat , 10-16-2018 08:58 AM
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Ramprat
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Quote: Without the company 'unlock', the hard drive is blocked at the administrative level. Even booting from the Windows 10 media won't work because there is some encryption on the DL side. I've heard of some instances where the DL-wipe didn't work and they were able to get the bitlocker key remotely entered by DL I.T., but I.T. wouldn't send the key via email for security reasons.

In a nutshell, I haven't heard of anyone successfully wiping the machine without the company remotely unlocking the hard drive. It's a bit above my knowledge level, sorry.
I was able to wipe mine long before I got reset instructions from IT. When it asked about the bitlocker thing I was able to press on by going back a level in the menu and opting to do a full wipe rather than a windows reinstall. Then I reinstalled windows from a bootable USB I made on another windows 10 pc.
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