Originally Posted by
Klsytakesit
The process we use at Alaska is flawed. Alaska treats the CSA’s poorly. They are on a timed system where they are disciplined for missed metrics even if the flight leaves on time. I have on several occasions stepped in, shouldered the blame and allowed them to process Non revs/JS....Our management at the mid level is thick and stupid.
This ^^^
I think we’ve all witnessed how much pressure agents are under to get flights out on time. When the process takes 10 minutes and routinely fails resulting in them having to start all over again, it creates enormous issues for the agents.... through no fault of their own. THEY certainly didn’t choose JACS.
Thanks for looking out for us commuters! You folks always treat me like gold.