Unable to list on Alaska - myIDTravel
11-23-2018 | 05:35 PM
#11
Banned
Joined: Dec 2005
Posts: 9,347
Likes: 329
Heads up. The process is LONG for the poor agents. You want to arrive as close to the 1 hour prior mark as possible to give them a chance to get it done. If you’re 15-20 before departure some agents will not get you processed. Not their fault... it’s a TERRIBLE process for them.
They always treat me great on Alaska.
They always treat me great on Alaska.
11-24-2018 | 07:08 PM
#12
Guest
Posts: n/a
The process we use at Alaska is flawed. Alaska treats the CSA’s poorly. They are on a timed system where they are disciplined for missed metrics even if the flight leaves on time. I have on several occasions stepped in, shouldered the blame and allowed them to process Non revs/JS....Our management at the mid level is thick and stupid.
11-24-2018 | 09:30 PM
#13
Gets Weekends Off
Joined: Aug 2018
Posts: 160
Likes: 0
The process we use at Alaska is flawed. Alaska treats the CSA’s poorly. They are on a timed system where they are disciplined for missed metrics even if the flight leaves on time. I have on several occasions stepped in, shouldered the blame and allowed them to process Non revs/JS....Our management at the mid level is thick and stupid.
I think we’ve all witnessed how much pressure agents are under to get flights out on time. When the process takes 10 minutes and routinely fails resulting in them having to start all over again, it creates enormous issues for the agents.... through no fault of their own. THEY certainly didn’t choose JACS.
Thanks for looking out for us commuters! You folks always treat me like gold.
11-25-2018 | 06:39 PM
#14
Line Holder
Joined: May 2012
Posts: 317
Likes: 1
From: CAP A320
The process we use at Alaska is flawed. Alaska treats the CSA’s poorly. They are on a timed system where they are disciplined for missed metrics even if the flight leaves on time. I have on several occasions stepped in, shouldered the blame and allowed them to process Non revs/JS....Our management at the mid level is thick and stupid.
11-26-2018 | 12:19 PM
#15
Banned
Joined: Dec 2005
Posts: 9,347
Likes: 329
The last flight from SFO to LAX is on Alaska. I hustled over there and go to gate 10 mins before departure for JS. The young millennial looking CSA says nope, too late. The older CSA, said, of course we can and looked right at the younger one and says "it's the last flight of the day, and even if it wasn't, we don't leave nonrevs and jumpseaters behind when we have the time to still issue them seats. It's the right thing to do". The young CSA got some valuable training, and came off his high horse of power wielding! Good to see some people still get it and care. That older CSA agent will be getting a gift certificate from me!
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