Originally Posted by
Klsytakesit
The process we use at Alaska is flawed. Alaska treats the CSA’s poorly. They are on a timed system where they are disciplined for missed metrics even if the flight leaves on time. I have on several occasions stepped in, shouldered the blame and allowed them to process Non revs/JS....Our management at the mid level is thick and stupid.
The last flight from SFO to LAX is on Alaska. I hustled over there and go to gate 10 mins before departure for JS. The young millennial looking CSA says nope, too late. The older CSA, said, of course we can and looked right at the younger one and says "it's the last flight of the day, and even if it wasn't, we don't leave nonrevs and jumpseaters behind when we have the time to still issue them seats. It's the right thing to do". The young CSA got some valuable training, and came off his high horse of power wielding! Good to see some people still get it and care. That older CSA agent will be getting a gift certificate from me!