Originally Posted by
VoiceOfReason
I've found TW to be incredibly empathetic. I've never shared this because it's personal, but here goes. Earlier this year, my sister died very unexpectedly. I couldn't reach my ACP or Chief, so I dialed up TW to see if he could help get me back home to Idaho. Not only did he move mountains to cover my remaining legs, he PSed me home on the next flights, stayed on the phone with me for 20+ minutes as I talked gibberishly through the pain of my loss, and three days later, there were flowers from the leadership team at the service.
Watch what you say about management without knowing their true mettle. This leadership team is unlike any I've worked with. Period. End stop.
This. At this point in my life he’s one of two people I still get hand signed birthday cards from. I know everyone here gets them too. You think delta sends cards out hand signed from Ed to all his pilots? He doesn’t have to take the time to do that.