Originally Posted by
VoiceOfReason
I've found TW to be incredibly empathetic. I've never shared this because it's personal, but here goes. Earlier this year, my sister died very unexpectedly. I couldn't reach my ACP or Chief, so I dialed up TW to see if he could help get me back home to Idaho. Not only did he move mountains to cover my remaining legs, he PSed me home on the next flights, stayed on the phone with me for 20+ minutes as I talked gibberishly through the pain of my loss, and three days later, there were flowers from the leadership team at the service.
Watch what you say about management without knowing their true mettle. This leadership team is unlike any I've worked with. Period. End stop.
I had a similar experience, and it didn't even go up to the upper levels of flight ops management. I had to bail out of a trip due to a similar emergency, and I just told told CS that I'm leaving due to a serious emergency after this leg (to a base... good for getting a reserve, and good for me getting a flight outta there to the other coast.) I did this with the full confidence that if called on to explain myself, it would end there. I didn't think to ask about positive space, the scheduler set it up for me from his own volition.
I'm recounting this to show from my experience that the attitudes you got from the Chief Pilot are suffused throughout the whole company (or least any part I interacted with), and throughout my whole experience I never worried about it coming out the wrong way.