Originally Posted by
PasserOGas
https://www.inc.com/bill-murphy-jr/in-an-eye-opening-interview-president-of-delta-air-lines-just-revealed-an-amazing-plan-to-change-everything-passengers-think-about-flying-on-delta.html
Southwest and Delta. What does their management do that ours doesn't?
Our guys talked about this a few years ago the “travel ribbon” but they talked....that’s it....standard and talk about customer service, but not doing anything to motivate the crewmembers. They just won’t spend the money