It’s Customer Service 101, and airlines are a customer service industry.[/QUOTE]
Actually the airlines are a “transportation industry”. When you buy a ticket you should expect to get from point A to point B alive. Everything else is just fluff.!
Also - not only did they arrest the woman - they took the 14 yo daughter into child protective custody for the 12 hours she was in jail. You have to really **** of a Vegas airport Cop to make them arrest you. Those guys are “senior mamas” and it’s considered pretty gravy train as far as the Po Po goes.