Originally Posted by Excargodog

Nope. Even the United CEO is worried about the sort of damage that adverse PR is going to do to the industry, and the sort of customer protection legislation or FAA rules that might come from it.

https://liveandletsfly.boardingarea....tomer-service/

If you think this episode does anything but hurt Frontier, then you are greatly mistaken



It doesn’t matter. Technically, Dr. Dao was probably in the right. He wound up with a generous settlement from United anyway:

https://www.cnn.com/2017/04/28/opini...los/index.html

Frontier lost the battle at “puddle of vomit on seat...”