Originally Posted by 360KIAS

Couldn't edit, but wanted to add: the part I find frustrating is not so much that they would ask us to extend, but that they never seem to be aware (at least in my case) that I was close to timing out in either instance above. One of them, the person answering the phone sounded bored when I said I was close to timing out, as if he did not believe me. But once he looked, his voice took on a panicked note, and said he would call me right back. I told him to take his time, as we were delaying boarding until they found a replacement for me. (Already over two hours late)