It's pretty disgusting. One of the worst aspects I've seen is this obsession with getting out on time. I had to console a passenger who ran to the gate as the agent was printing the paperwork, proceed to ignore him as the paperwork finish printing, say there was nothing she could do and go down the bridge.

He started screaming during this. That's where I stepped in, apologizing, trying to get another agent to reopen the flight. He and I watched as the plane sat at the gate for an additional 25 minutes because the fuel truck pulled up as he started yelling.

Dude missed his best friend's funeral.

It's disgusting.