Originally Posted by
UncreativeUser
Ok that also happened to my friend on an SkyWest operated Delta flight so I’m pretty sure it’s kinda just the standard rule to close the door and go even if the aircraft sits there afterwards.
I’m not saying this is ok, I honestly don’t see why we (or any other airline for that matter) can’t simply open the jetbridge door if it’s for a reason like fueling, or most likely, waiting for the tampers to close the cargo door....
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I hate to say it, but the passengers are not our customer. AA is our customer and AA only cares about D+0. Start slipping hard on that, and watch AA shift flying. It’s terrible customer service and only makes their public image much worse imo, but when you start looking at it from that lens, things start making a bit more sense.