Originally Posted by
LineUpAndPay
I hate to say it, but the passengers are not our customer. AA is our customer and AA only cares about D+0. Start slipping hard on that, and watch AA shift flying. It’s terrible customer service and only makes their public image much worse imo, but when you start looking at it from that lens, things start making a bit more sense.
AA is our customer from a fee for departure standpoint, but that doesn't mean that your passengers need to sweat, etc., just because AA is worshipping at the cult of D-0. We can be professionals and run the APU all day everyday for their comfort...
Don't worry, other work groups at mainline seem to want to make this a Summer of Love anyway.